Shipping policy

At Aurelia Star Jewellery, every piece is crafted and handled with care. Please review our shipping policy below for details on delivery times, order processing, and tracking.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	10–15 business days	[Free / Calculated at checkout]

Please note: Delivery times are estimates and begin from the date of dispatch, not the order date. Unexpected customs delays, carrier issues, or weather conditions may occasionally extend delivery times.

Order Tracking

Once your package has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24–48 hours for the tracking status to update on the carrier's portal.

Shipping Address & Changes

Please ensure that your shipping address is correct at checkout. If you need to request a address change, please contact us immediately at support@aureliastarjewellery.com. Once an order has been processed or dispatched, we cannot modify the shipping address.

Lost, Damaged, or Missing Packages

Damaged or Incorrect Items: Please inspect your order upon reception. If your item arrives damaged or incorrect, contact us immediately at support@aureliastarjewellery.com with photos of the package and item so we can evaluate the issue and make it right.
Lost Packages: If your package has not arrived within 5 business days after the estimated delivery date (around 20 business days total from dispatch), please reach out to us so we can investigate with the courier.