Aurelia Star Jewellery— 1-Year Limited Warranty Policy
At Aurelia Star Jewellery, every piece of jewellery is crafted to the highest standards of quality and design. We stand behind our craftsmanship and are pleased to offer a 1-Year Limited Warranty on all eligible pieces purchased directly from our official website.
1. What is Covered?
Our 1-Year Warranty covers manufacturing defects in materials and craftsmanship for 12 months from the date of delivery.
Covered issues include:
- Structural or manufacturing flaws (e.g., loose prongs, defective clasps, solder joint failure).
- Accent stone loss caused by structural setting defects upon evaluation.
- Plating or finishing defects under normal wear and proper care.
2. What is Not Covered?
This warranty applies only to manufacturing defects and does not cover damage caused by accident, misuse, or normal wear and tear.
Exclusions include:
- Normal Wear & Tear: Scratches, dents, bent bands/chains from impact, or general wear over time.
- Misuse & Accidental Damage: Damage from improper storage, exposure to harsh chemicals (perfumes, lotions, chlorine, cleaning products), water damage, or extreme impact.
- Lost or Stolen Items: Theft, loss of the main center stone, or loss of the entire piece.
- Third-Party Alterations: Any repairs, sizing, or modifications performed by a jeweller other than Aurelia Star Jewellery will void this warranty.
3. Shipping & Logistics
- Customer Responsibility: Customers are responsible for all shipping fees, insurance, and handling costs associated with sending the item to Aurelia Star Jewellery for warranty evaluation and repair.
- Return Shipping: (Optional note: Specify whether return shipping back to the customer after repair is covered by Aurelia Star Jewellery or billed to the customer).
- Safe Packaging: We strongly recommend shipping your item via a traceable and insured courier service. Aurelia Star Jewellery is not responsible for items lost or damaged in transit to our facility.
4. How to Submit a Warranty Claim
- Initiate Your Request: Email our Customer Care team at support@aureliastarjewellery.com (or your designated support email) with your Order Number, a description of the issue, and clear photos/videos of the damaged item.
- Review & Authorization: Our team will review your request within 2–3 business days and provide return instructions if eligible for evaluation.
- Ship Your Piece: Send the item back in secure packaging along with your claim confirmation details.
- Inspection & Resolution: Upon receiving the item, our jewellers will inspect it.
- If approved as a manufacturing defect, we will repair or replace the item free of charge.
- If the damage is excluded from warranty coverage, we will provide a quote for the repair cost before proceeding.