Refund policy
Return and Exchange Policy
We do not offer returns or monetary refunds unless an item is confirmed to have a product defect.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges for Defective Products If you receive an item with a product defect, you may apply for an 1-time exchange within 7 calendar days of receiving your product.
To initiate an exchange:
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Contact us at support@aureliastarjewellery.com within the 7-day window.
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Attach clear photographs (minimum of 5 images) demonstrating the product defect.
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Include your order number and proof of purchase.
We will notify you once we’ve received and inspected your return to let you know if the exchange request is approved. If approved, we will provide instructions on how to receive your replacement item.
Exclusions
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Man-Made Damage: Any damage resulting from wear and tear, misuse, accidental damage, or improper care will not qualify for an exchange.
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Unauthorized Returns: Items sent back to us without prior contact and approval will not be accepted.
Questions? For any questions regarding our defect and exchange process, please reach out to us anytime at support@aureliastarjewellery.com.